DHL - On Demand Delivery

Whether you are at home or on the move - "On Demand Delivery" -service allows you to receive delivery in various ways.

Delivery options

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Change Delivery Date

The recipient chooses a new delivery date and / or time for the delivery of the shipment.

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Leave with Neighbour

The recipient defines a neighbour who is allowed to receive the shipment.

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Alternate Address

The recipient advises DHL to deliver the shipment to a new address and / or at a new date.

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Collect from Service Point

The recipient chooses a Service Point (DHL Express Service Point, Packstation) for delivery.

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Vacation Hold

If the recipient is on vacation, they may choose a new delivery date and / or time.

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Signature Release

The recipient advises DHL to leave the shipment in a safe place without a signature.

This is how On Demand Delivery works

As soon as the shipment is on its way, the recipient will receive a message from DHL Express and can manage the shipment themself.

1

Notification

The recipient receives an ODD message by SMS or Email, follows the link and will be redirected to the ODD website.

2

Selection

The recipient chooses their preferred delivery option.

3

Confirmation

As soon as the recipient has made their choice, they receive a confirmation SMS or Email from DHL Express.

Read more: www.dhl.de