DHL - On Demand Delivery
Whether you are at home or on the move - "On Demand Delivery" -service allows you to receive delivery in various ways.
Change Delivery Date
The recipient chooses a new delivery date and / or time for the delivery of the shipment.
Leave with Neighbour
The recipient defines a neighbour who is allowed to receive the shipment.
The recipient advises DHL to deliver the shipment to a new address and / or at a new date.
Collect from Service Point
The recipient chooses a Service Point (DHL Express Service Point, Packstation) for delivery.
If the recipient is on vacation, they may choose a new delivery date and / or time.
The recipient advises DHL to leave the shipment in a safe place without a signature.
This is how On Demand Delivery works
As soon as the shipment is on its way, the recipient will receive a message from DHL Express and can manage the shipment themself.
The recipient receives an ODD message by SMS or Email, follows the link and will be redirected to the ODD website.
The recipient chooses their preferred delivery option.
As soon as the recipient has made their choice, they receive a confirmation SMS or Email from DHL Express.