DHL - On Demand Delivery
Whether you are at home or on the move - "On Demand Delivery" -service allows you to receive delivery in various ways.
Delivery options
Change Delivery Date
The recipient chooses a new delivery date and / or time for the delivery of the shipment.
Leave with Neighbour
The recipient defines a neighbour who is allowed to receive the shipment.
Alternate Address
The recipient advises DHL to deliver the shipment to a new address and / or at a new date.
Collect from Service Point
The recipient chooses a Service Point (DHL Express Service Point, Packstation) for delivery.
Vacation Hold
If the recipient is on vacation, they may choose a new delivery date and / or time.
Signature Release
The recipient advises DHL to leave the shipment in a safe place without a signature.
This is how On Demand Delivery works
As soon as the shipment is on its way, the recipient will receive a message from DHL Express and can manage the shipment themself.
1
Notification
The recipient receives an ODD message by SMS or Email, follows the link and will be redirected to the ODD website.
2
Selection
The recipient chooses their preferred delivery option.
3
Confirmation
As soon as the recipient has made their choice, they receive a confirmation SMS or Email from DHL Express.
