Info and Subscription terms & conditions

Au3 Goldsmiths design and manufacture high quality jewelry. We manufacture collections and unique pieces. All Au3 Goldsmiths products are handmade in Helsinki, Finland. Au3 Goldsmiths jewelry shop is in Unioninkatu 27, Helsinki.

Materials 
We use mainly 750 white gold, 750 yellow gold 750 rose gold in our jewelry. All gold in our jewelry is 99,9% recycled. We also use 950 platinum. All metals are nickel free.

We use high quality natural gemstones and diamonds in our jewelry. We use only conflict-free diamonds which have Kimberley Process Certification, our diamond supplier is a member of Responsible jewellery council (RJC).

Process of the jewelry manufacturing 
The time from ordering to ready made piece from jewelry collection takes around 4-6 weeks. Some jewelry can be made more quickly. When ordering a unique piece, it takes usually more than 6 weeks.

The shipping time of the jewelry varies depending of the country the item is shipped to, 2-4 days in general. All jewelry, also the jewelry in collections are basically made from order.

Customs and import taxes 
Buyer of the jewelry is responsible for any customs and import taxes that may apply. Au3 Goldsmiths is not responsible for delays due to customs.

Payment options
Secure options: Visa, Visa Electron, Master Card, American Express and PayPal.

Au3 Goldsmiths / Au3 Design keeps your payment information always secure.

Returns & exchanges
Au3 Goldsmiths accept returns and exchanges: Ship items back to Au3 Goldsmiths within 14 days of delivery. Please note that unique jewelry and jewelry with special personalizing cannot be returned. Special personalization includes also more rear ring sizes: women’s rings, less than 15mm in diameter and more than 20mm in diameter. Men’s rings, less than 17mm in diameter and larger than 22mm in diameter. In addition, engraved jewelry with marking and information cannot be returned.

Conditions of return
Buyer is responsible for return shipping costs. The item needs to be in original and new condition for return/exchange and in the original jewelry box. The original receipt from the purchase is also needed. We recommend insured mail when shipping the jewelry item back to us. If the item is not returned in its’ original condition, the buyer is responsible for any loss in value.

Download exchange and return form

Please contact if you have any problems with your order from Au3 Goldsmiths Online shop.
shop@au3.fi
+358 9 436 50090